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IT Service Management

IT Service Management

We offer our customers a service. By this we mean the introduction of innovative ideas to achieve the business objectives. We develop technical products, optimize processes and link products and processes with company assets in such a way that a holistic service is created. By this we also understand the right training, operation and documentation of the services.

We create a clear transparency of our services and draw up the Service Level Agreements (SLAs) with and for the customers together. We link the SLAs to the processes in strategy, design, transition and productive operation. Only a holistic approach is a solid basis for cooperation with end customers.

Thus, we create products that create an entire service and create value for the customer.We analyse the processes, carry out an AS-IS analysis, define the NEW objectives at business level together with our customers, optimize the necessary IT processes, design the measures to increase the level of maturity, implement them and ensure a continuous and holistic increase in efficiency in the work processes.

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